1. What This Page Is About
At AANNA-VANDI (“we”, “our”, “us”), we take your personal information seriously. This page explains what data we gather, why we need it, how we look after it, and what rights you have over it — whether you are renting a car from us or simply browsing our website (www.aannavandi.shop).
When you use our services or visit our site, you are agreeing to the practices described below.
2. What We Collect
Things you tell us directly:
- Your name, phone number, and email address
- Driving licence information — licence number, category, expiry date, and who issued it
- ID proof details such as your Aadhar number or passport number
- Trip specifics like pickup and drop locations, travel dates, and which car you prefer
- Payment-related data including UPI IDs, bank account numbers, and transaction references
- Anything else you share through our enquiry forms, calls, or messages
Things our website picks up on its own:
- Which browser you are using and its version
- Your device type and operating system
- Your IP address and a rough idea of your location
- Which pages you visited, how long you stayed, and where you came from
- Data from cookies and similar tracking tools
3. Why We Need It
- To handle your booking from start to finish — confirmation, pickup, and return
- To check that you meet the requirements for a self-drive rental
- To get in touch with you about quotes, booking updates, and anything else related to your trip
- To run payments, issue refunds, and return your security deposit
- To help you through our 24/7 roadside assistance line if something goes wrong
- To figure out how we can make our website and our service better over time
- To meet any legal or regulatory obligations that apply to our business
4. Who Else Sees Your Data
We never sell, rent, or trade your personal information. The only situations where we share it are:
- Our insurer: If there is an accident or a claim, we pass the relevant details to our insurance company so the claim can be processed.
- Authorities: If a law, court order, or government directive requires us to hand over information, we comply.
- Payment gateways: Your transaction details go through secure payment processors so your payment can be completed.
- Your assigned driver: When you book a chauffeur, we share your name, pickup point, and trip details with the driver so he can do his job.
5. How Long We Keep It
We hold on to your data only as long as there is a genuine reason to. Here is a rough guide:
- Rental records: kept for 3 years after the trip
- Payment records: retained for as long as tax and financial regulations demand, usually around 7 years
- Enquiry messages: stored for 1 year from the date you sent them
- Website analytics data: kept for up to 2 years
Once the retention window closes, we either delete the data securely or strip out anything that could identify you.
6. Cookies
Like most websites, ours drops small text files called cookies onto your device. They help us see how people move through the site so we can improve it. You can turn cookies off in your browser settings if you prefer, but doing so might stop parts of the site from working the way they should.
7. How We Protect Your Data
We use a combination of technical and organisational safeguards to keep your information out of the wrong hands:
- Our website runs over HTTPS with SSL encryption so data in transit stays private
- Only team members who genuinely need access to your data can see it
- We review our data-handling practices regularly and tighten them when needed
That said, nothing on the internet is bulletproof. We take every reasonable precaution, but we cannot promise absolute, unconditional security.
8. Your Rights Over Your Data
Here is what you are entitled to do:
- See it: Ask us what personal data we have on file for you
- Fix it: Tell us if something is wrong or incomplete and we will correct it
- Delete it: Request that we erase your data (as long as no law requires us to keep it)
- Pull back consent: Change your mind about letting us process your data at any point
- Push back: Object to us using your data for a particular purpose
To exercise any of these, just reach out using the contact details at the bottom of this page.
9. Links to Other Websites
You will find links on our site that take you to external platforms — Google Maps, WhatsApp, and so on. Once you leave our website, their privacy rules apply, not ours. We recommend checking their policies before sharing any personal information with them.
10. Under-18s
Our service is meant for adults. We do not intentionally collect data from anyone under 18. If we discover that we have ended up with a minor’s information by mistake, we will delete it as quickly as we can.
11. Updates to This Policy
We might tweak this page now and then. When we do, the “Last updated” date at the top will change. It is worth checking back once in a while to stay in the loop.
12. Questions or Concerns?
If anything on this page is unclear, or you want to exercise your data rights, here is how to get hold of us:
- Phone / WhatsApp: +91 9880909889
- Email: rent@aannavandi.shop
- Address: 11, Inner Ring Rd, Annai Sathya Nagar, Arumbakkam, Chennai, Tamil Nadu 600106